Shop systems
Build an inspection process your whole shop can believe in.
A great DVI protects the customer, the technician, the advisor and the shop’s reputation, and it doesn’t change depending on who inspected the car that day.
Most DVI problems aren’t lazy employees. They’re six predictable failures.
Each one starts with a process that was never fully defined, trained or protected. Open one to see the fix.
Customers expect the same car to get the same recommendations, whoever inspects it. When the standard shifts between visits, confidence disappears. The Playbook sets one inspection standard for every technician.
A recommendation without history is just an opinion. Before recommending anything new, the team checks what was found, declined or completed before.
When everything is urgent, customers approve nothing beyond the oil change. Advisors learn to separate safety concerns from future maintenance, so the plan is easy to say yes to.
The best inspection is worthless once the customer has mentally left. Presentation timelines give advisors time to educate before the customer checks out.
When advisors and technicians question each other, recommendations go inconsistent. A common language and one process get both sides working together.
An inspection that only happens sometimes feels like a sales tactic. Make it an expected part of every visit, and credibility is built before a single recommendation.
The Champion DVI Playbook.
Not a manual that gets downloaded, discussed once and forgotten. A complete implementation process that turns your expectations into daily standards.
How inspections are performed and documented, how technicians are held accountable, how advisors present results, and what managers do when the process isn’t followed.
Champion GPTs add a layer on top: help with inspection notes, customer-friendly explanations and coaching through difficult conversations, during the workday.
You don’t have to take our word for it. Read the standards yourself.
Course · $99
History reporting benefits everyone.
Every vehicle has a story. Most shops collect that history. Very few use it to improve how they talk to customers.
Learn a communication system that turns vehicle history into stronger recommendations and better expectations, and stops misunderstandings before they become complaints. The result: more trust, better-protected technicians, and credibility earned through education instead of pressure.
Stop hoping your team performs great inspections. Build the process that makes them the standard.